Terms & Conditions
Payment
We accept payment by the payment gateways shown by their respective symbols shown on the homepage.
By placing an order you consent to payment being charged to your credit card as detailed at the time of your order. Upon payment and delivery, title to the goods will pass to you and we will send you a receipted invoice.
Pricing
All goods on this website are priced in English pounds, and are inclusive of VAT and exclusive of delivery. Full delivery costs are calculated and shown when you add an item to your basket.
Price and availability may change without notice.
Delivery
We aim to despatch orders within the time detailed at the checkout area. If you have an urgent requirement we have a priority service available and will usually be able to help. If for any reason the timescales cannot be honoured you will be kept informed.
Delivery charges are calculated automatically by the web site when you add to your shopping cart. Goods are despatched using either Royal Mail or our nominated parcel carrier on a next day service.
Where delivery is made by our parcel carrier, the delivery charge is for 1 attempted delivery only. Should you not be able to receive delivery, and have not provided us with alternative delivery instructions, your order will be taken back to the parcel carrier's local depot to await collection by you. If you request re-delivery to the same address as originally provided, there will be an additional charge of £5.00 + VAT to cover the cost charged to us by our parcel carrier. If you request re-delivery to a different address, then the cost may be higher. It is strongly advised, therefore, that alternative delivery instructions are provided to us at point of order.
You are responsible for payment of any local customs and import duties.
We ask that, should your item fail to arrive in the allotted timescale, you advise us by email as soon as possible so that we may investigate with the parcel carriers. Any dates quoted for delivery are approximate and we will not be liable for any delay after an order is despatched. It is your responsibility to ensure that you order from us in adequate time to prevent any disappointment resulting from late shipment.
Returns and Cancellations
Village Framing are a very caring business and go to great lengths to ensure your items are delivered to you in perfect condition. Occasionally, mishaps can happen and we guarantee you that we will do our very best to resolve the situation amicably, and that you are totally satisfied with your purchase.
Custom Made Products
Many goods for sale on this web site fall into this category including all picture frames.
Where bespoke goods have been supplied correctly, we are not able to offer any exchanges or refunds.
Where an order for a bespoke product has entered production and work has commenced, we will be unable to cancel the order.
Prints
When a print order is supplied correctly, we do not accept returns.
Damaged or Faulty Goods
If your goods are damaged in-transit or faulty, please notify us within 3 days of the delivery. Please keep all the packaging material until you are satisfied with the goods, and we will arrange to have the item(s) returned at our expense. You will be given the option to have the product replaced at no charge to you on a convenient date.
Liability
Whilst we attempt to be as accurate as possible with the information on the website, there is always a risk of human error and we cannot be held liable for any inaccuracies arising as a result. We will use all reasonable endeavours to correct errors and omissions as quickly as is practical.
Please be aware that the content of the web site shows material finish and colours as accurately as possible. However, batches of material can vary in all respects as does the colour calibration and quality of computer monitors. For these reasons, if exact colour, material or other specification is important to you we suggest you contact us for advice or a sample prior to ordering as we cannot accept responsibility after the goods have been delivered.
Village Framing will not under any circumstances be liable for any consequential loss as result of the incorrect supply, late delivery, accidental misrepresentation or any other reason whatsoever whether avoidable or not.
You may not download or copy the content and other downloadable items displayed on the website. Copying or storing the contents of the website is strictly forbidden.
This website may contain links to external sites. Village Framing shall not be held responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites.